Refund policy

Zebustore's returns and exchange policy gives you an option to return or exchange items purchased on Zebustore for any reason within the specified return/exchange period (check product details page for the same).

Returns are only possible if your claim is approved by us after being reviewed by our staff. For returns, you may need to fill out a Google form and attach images of the product received, invoice copy, and return reason for us to validate. For any returns, return shipping charges will be deducted from the refund amount. 

Google form link:

https://forms.gle/6W27RNwHg19SH6a57

We only ask that you don't use the product and preserve its original condition, tags, and packaging. You are welcome to try on a product but please take adequate measures to preserve its condition. The ways to return the product to us:

• Pick up: In most locations, we offer a free pick up service.

During Pick Up, our delivery agent may do a quality check on the return. Refund will be initiated after the product has been received at our warehouse and has passed a quality check. If the picked up product does not pass the quality check, we will debit a partial amount from your refund amount. If you choose to exchange the item for reason of mismatch of size or receipt of a defective item, you will be provided with a replacement of the item, free of cost. However all exchanges are subject to stock availability and subject to your address being serviceable for an exchange. If you choose to exchange an item, our delivery representative will deliver the new item to you and simultaneously pick up the original item from you depending upon the availability. Please note that we offer you an option to exchange items purchased by you on Zebustore for same or different sizes of same style or for any other item of the same or different value from Zebustore within the specified exchange period subject to your address being serviceable for an exchange.

All items to be returned or exchanged must be unused and in their original condition with all original tags and packaging intact (for e.g. shoes must be packed in the original shoe box).

Zebustore shall reserve the right to restrict exchange of the items purchased on Zebustore if customer in any way breaches or misuse this policy, as determined in Zebustore's sole discretion.In case you have purchased an item which has a free gift/offer associated with it and you wish to return the main item, then you will have to return the free product as well.

Zebustore will not be liable for the products returned by mistake. In circumstances where an extra or a different product is returned by mistake, Zebustore would not be accountable for misplacement or replacement of the product and is not responsible for its delivery back to the User

If you self-ship your returns, kindly pack the items securely to prevent any loss or damage during transit. For all self-shipped returns, we recommend you use a reliable courier service.

If you self-ship your returns, your shipping costs would be reimbursed subject to your return having met our Returns and Exchange Policy and the image of the courier receipt is shared by you and validated by us. For self ship returns the refund for returned products will only be initiated if they pass through a quality check conducted at the warehouse. If the quality check fails the product will be reshipped back to you.